SCA Containerboard - Strengthening customer relationships and improving market positioning
“Greatly appreciated by our customers and an invaluable tool to strengthen customer relations and further improve SCA’s market position”. Mikael Frölander has vast experience from the international forest industry, previously also holding positions at Grycksbo AB, Papyrus and Stora Enso. [caption id="attachment_3116" align="alignleft"Continue reading →
Celebrating 30 years as advisors to the Global Forest Industry (1987-2017)
There are many people who have been part of Opticom’s history and have been valuable in contributing to our success. Our roots stem from research and analysis, which has provided our clients with true customer knowledge. This knowledge has served as the foundation for decisions that aim at creating bottom line value for our customers acrossContinue reading →
Opticom announces new customer experience management partnership
Opticom are pleased to announce our partnership with SynGro, a world leader in customer experience management technology. SynGro share our commitment to turning customer feedback into valuable insight to drive strategic action and tangible value. Today’s business benchmark “Customer Experience” Gartner defines customer experience managementContinue reading →